Frequently Asked Questions
Everything you need to know about home services with GeraHome
How do I book a home service professional on GeraHome?↓
Search for the service you need (e.g. plumber, cleaner, electrician), choose a professional based on ratings and reviews, select a date and time, and confirm your booking. You'll receive an instant confirmation and the professional's contact details.
Are all service providers background-checked?↓
Yes. Every professional on GeraHome goes through identity verification, criminal background checks, and license/certification verification relevant to their trade. We also collect ongoing customer reviews to maintain quality standards.
How is pricing determined?↓
Service providers set their own hourly or fixed rates, which are shown upfront before you book. For complex jobs, you can request a free quote. There are no hidden platform fees for customers — the price you see is the price you pay.
What if I need to cancel or reschedule?↓
You can cancel or reschedule for free up to 24 hours before the appointment. Cancellations within 24 hours may incur a small cancellation fee depending on the professional's policy, which is shown on their profile before you book.
Is there a service guarantee if something goes wrong?↓
Yes. GeraHome offers a 72-hour service guarantee. If the work is unsatisfactory, we'll arrange a free re-do or a refund. All bookings are covered by our platform guarantee — you only pay when you're satisfied.
How and when do I pay?↓
Payment is processed securely through the platform after the job is completed and you confirm satisfaction. We support credit/debit cards, GeraCash wallet, and local payment methods by country. Funds are only released to the professional once you approve the work.
Can I request the same professional again?↓
Yes. You can save favourite professionals to your account and book them directly. Many customers build long-term relationships with their regular cleaner, gardener, or handyman through GeraHome.
How do I become a service provider on GeraHome?↓
Create a professional account, complete identity and license verification, set your services and pricing, and start accepting bookings. GeraHome charges a small commission only when you complete a job — no upfront fees.
Is GeraHome available in my country?↓
GeraHome operates globally with a focus on markets where home services are underserved, including Armenia, Georgia, Nigeria, Kenya, Uganda, and throughout Europe. If your country isn't listed, join the waitlist and we'll notify you at launch.
What are GeraCoins and how do I earn them on GeraHome?↓
GeraCoins are Gera's loyalty currency. Earn coins for completing your first booking, leaving reviews, and referring friends. Redeem them for discounts on future GeraHome bookings or across other Gera services like Heliodoc or GeraEats.